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How Our Policies Protect Your Account

bcjilinet operates under a clear set of terms that govern how your account, data and transactions are handled — including deposits and withdrawals made via GCash, Maya and InstaPay.

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What Our Terms Actually Cover

bcjilinet Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Our terms set out the rules that apply the moment you create an account and start moving money through GCash, Maya or InstaPay. They cover how we verify your identity before any withdrawal is processed, what happens if a transaction is disputed, and how we handle

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account suspensions when activity does not match your registration details. Jurisdiction matters here: eligibility depends on your location and local law, and we do not override those requirements. Cookie use is disclosed in our Privacy Policy — we log session data to keep your mobile login
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state stable across page reloads and browser restarts. Any update to these terms is published on this page; continuing to use your account after a posted change means you accept the revised version. If a specific clause conflicts with a local consumer-protection rule that applies to
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you, the local rule takes precedence where the law requires it. For transaction-specific disputes involving an e-wallet like GCash or Maya, you may also contact your wallet provider directly alongside raising a ticket with us.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

DATA AND SECURITY HANDLING

How We Handle Your Account Data

Your data does not leave our environment without a documented reason. We collect only what is needed to run your account, process payments through GCash, Maya or InstaPay, and comply with applicable law. Here is how each major area is managed.

Data Retention

Account records — including transaction logs from GCash, Maya and InstaPay deposits — are kept for the period required by applicable law and then securely deleted upon request where permitted.

Cookie Use

We use session cookies to hold your mobile login state so you do not get logged out mid-session when switching between your browser and another app on the same device.

Account Security

Every login triggers an OTP sent to your registered mobile number. Withdrawals go through a second verification step — your identity is checked against the e-wallet name on file before any payout clears.

Policy Change Requests

To request a correction or deletion of personal data, raise a ticket via account support with your registered number. We acknowledge data requests within the timeframe required under applicable local rules.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

Policy questions get a straight answer from our team. Whether you need to request data access, dispute a term or report a concern about how your account information is used, reach us through the channels below. For urgent wallet issues involving GCash or Maya, include your transaction reference number when you write in.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms apply to real account situations — from how we use your GCash details to what happens when terms change.

The same account terms apply regardless of which local payment rail you use. GCash, Maya and InstaPay all go through the same identity-verification step before a withdrawal is cleared.

Yes. Submit a data-access request through account support with your registered mobile number. We will compile and share what we hold, subject to any legal restrictions that apply to your record.

Transaction logs and identity records are retained for the period required by law after closure. Once that period passes, you can request deletion and we will process it where local rules allow.

We post any change directly on this page with a revised effective date. Continuing to use your account after that date counts as acceptance of the updated terms — no separate email is sent.

Raise it through our support email first — we review all such concerns. Where local consumer-protection law gives you additional rights, those rights apply alongside our terms, not instead of them.

The OTP step ties each session to your registered mobile number. It prevents unauthorised access even if someone else knows your password, keeping your wallet and withdrawal settings protected.

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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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How Our Policies Protect Your Account

How We Handle Your Account Data

How to Reach Us on Legal Matters

Common Questions About Our Legal Terms

01 Do the terms change if I use GCash instead of Maya to deposit?

02 Can I request a copy of the data bcjilinet holds on my account?

03 What happens to my account data if I close my account?

04 How will I know if the legal terms have been updated?

05 Who do I contact if I think a term violates a consumer-protection rule in the Philippines?

06 Why does bcjilinet ask for OTP verification on every login?

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